Front Desk Admin/ Patient Care Coordinator

Front Desk Admin / Patient Care Coordinator
Prime Dental Tri-Cities – Tri-Cities, WA

Why Join Prime Dental Tri-Cities?

Prime Dental Tri-Cities is a privately owned, locally operated dental group where you’re treated like a valued team member—not a number. Our front desk team plays a vital role in making patients feel welcome, informed, and cared for from the moment they contact us.

As a Front Desk Admin / Patient Care Coordinator, you’ll work in a supportive, professional, and patient-centered environment with opportunities to grow your skills and responsibilities over time.

What You’ll Be Doing

You’ll be the “face and voice” of the practice, helping patients have a smooth, positive experience before, during, and after their visits. Typical responsibilities include:

Patient Check-In & Check-Out

• Greeting patients warmly and creating a welcoming atmosphere

• Verifying patient information and updating records as needed

• Collecting copays and payments, providing receipts, and explaining charges

• Scheduling follow-up visits, coordinating re-care/hygiene appointments, and treatment with the doctor.

Phones, Scheduling & Communication

• Answering incoming calls and responding to voicemails and emails promptly

• Scheduling, confirming, and adjusting appointments to keep the schedule efficient

• Communicating clearly with patients about treatment times, pre-appointment needs, and office policies

• Coordinating with clinical staff to minimize wait times and help the day run smoothly

Insurance & Financial Coordination

• Collecting and entering insurance information accurately

• Verifying benefits and eligibility (or learning to do so)

• Explaining basic insurance coverage, estimates, and out-of-pocket costs to patients

• Assisting with claims follow-up and documentation as needed

Administrative Support

• Maintaining a clean, organized front desk and reception area

• Printing, scanning, and organizing documents

• Assisting with patient reminders, recall lists, and rescheduling outreach

• Supporting office projects, reports, and other administrative tasks as requested

If you’re newer to dental or healthcare admin—no problem. We’re happy to train the right person who brings the right attitude, professionalism, and willingness to learn.

What We Offer

• Non-corporate, locally run practice with supportive leadership

• A positive, team-oriented work environment

• Opportunities for training and growth in dental administration

• Work with modern systems (digital records, scheduling software, etc.)

• Competitive pay, with potential increases based on performance and skills

Depending on your role and eligibility, benefits may include:

• 401(k) with company match

• Health insurance & HSA options

• Dental benefits for you (and discounts for family)

• Paid time off & paid holidays

• Employee discounts and team events

Located in the beautiful Tri-Cities, WA, you’ll enjoy sunshine, wine country, outdoor activities, and a strong sense of community.

Who We’re Looking For

We’d love to hear from you if you are:

• Friendly, professional, and patient-focused

• Comfortable talking with people in person and on the phone

• Organized and detail-oriented, with good follow-through

• Able to multitask in a fast-paced office while staying calm and kind

• A clear communicator, both verbally and in writing

• Reliable and punctual, with a strong sense of responsibility

Preferred (but not required):

• Experience in a dental or medical front office

• Familiarity with a scheduling software and basic insurance concepts

• Bilingual skills (a plus but not required)

We’re open to candidates with front desk, customer service, hospitality, or office admin backgrounds who are excited to learn dental.

Schedule

•  12-hour shifts and occasional weekend availability may be requested based on location and schedule

Specific hours and schedule can be discussed during the interview process.

Ready to Join?

If you’re excited about being part of a supportive, growth-oriented dental team and helping patients feel welcomed and cared for, we’d love to meet you.